Hotel Information Leisure Inn Pokolbin Hill

Welcome to Leisure Inn Pokolbin Hill

Hotel Facilities

If you have any questions dial “400” for reception. Please note this number will connect you to an afterhours call centre once Reception closes, who can assist in the event of an emergency. 

Accounts

Payments can be made by debit card, credit card, or EFTPOS. If you are settling your account with a credit card, please note that a credit card surcharge will apply.

Credit card payments in Australia incur a merchant service fee in addition to the total amount payable.
Please see Reception for further information.

Adaptors

The power points in your room operate on 240 volts (AC 50 cycles).
Adaptors are available for hire from Reception.

Baby Sitting

A child minding service can be arranged provided 48 hour notice is given.
Please contact local provider directly with below contact details:

• Rockmybaby Australia – 02 4009 1771

Business Services

Business Services are available from Reception. This includes faxing, mail and copy services. Charges will apply.

BBQ area

The Barbecue area is located near the swimming pool, adjacent to Reception and is available from 8:00 am – 9:00 pm daily. Bookings are essential. In consideration of other guests, please clean the Barbeque plate after use.

Car Parking

Car parking is available and is located near Reception and throughout the property. Leisure Inn Hospitality Management accepts no responsibility for loss or damage to vehicles parked in this facility.

Check-Out Time

We ask you to vacate your room by 10:00 am on the day of departure. A later departure may be available; however a late check out fee may apply. Should you be leaving prior to 8:00 am on the day of your departure, please contact Reception the day prior to settle any accounts and arrange for key return.

Do Not Disturb

Please contact Reception if you require privacy and housekeepers will be advised not to service your room.

Laundry On Site

A coin operated laundry wash and dry service at $4 per service is available on site during Reception opening hours. The machine only accepts $2 coin.

DVD/Games/Books

DVD, Games and Books are available free of charge from reception.

Feedback

We thank you for choosing to stay with us and welcome receiving your comments on our facilities and services. Please visit and log onto www.staywellgroup.com/feedback to submit an online form. Your feedback will be analysed and used to continually improve the standards of our services and facilities and in the training of our hotel staff.

Tennis Court

The tennis court can be booked for one-hour time slots during the reception opening hours.

Housekeeping

PLEASE NOTE some of our room rates do not include a daily service. Non service rates are often selected at the time of booking for guests who wish a more competitive rate and not pay for a service they feel they do not require. If you do require a service, these can be booked with Reception before 10:00 am each day (fees apply). Alternatively extra amenities can be collected free of charge from Reception during opening hours.

Keys

Please remember to keep your room key with you at all times and ensure you lock all doors and windows when leaving your apartment for security purposes. Lost or unreturned keys will attract a fee of $100 per set.

Tee Pee

At Leisure Inn Pokolbin, we have thought of the little ones and to make their stay more fun you can rent your Tee Pee during your stay which includes:

1. Leisure Inn Children’s Play Tent:
– Tee Pee set up
– Pillows and blanket
– Games and DVD

2. Surprise Leisure Inn Bag for kids, filled with goodies such as:

– Coloring and activity books
– Games
– Glow sticks
– Candy and snacks
– Grab n Go @ Reception drink vouchers

Loss and Damage

All apartments are fully equipped with a standard inventory. Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair on any items broken or damaged is the responsibility of the guest. For lost property enquiries, dial “400” for Reception.

Maintenance

Please contact Reception should there be any items requiring our attention.

Reception Hours

Reception is open:

Monday – Thursday       9:00 am – 5:00 pm

Friday                              9:00 am – 7:00 pm

Saturday – Sunday         9:00 am – 5:00 pm

Should you be departing outside of these hours, please make arrangements with Reception on the evening prior to departure. Closing hours may vary during winter (see Reception for details).

Smoking

For the benefit of all guests, we request that all smoking be limited to the patio area only.
You will be charged extra in cleaning fees if smoking has occurred in your unit.

Swimming Pool

The swimming pool and kid’s swimming pool is located adjacent to reception and is open from 8:00 am to 9:00 pm daily. Strictly no glass is to be taken into the pool area. All children must be supervised by an adult at all times.

Tour Bookings

For information on a wide range of activities in this area, please contact Reception who will be happy to organise bookings on your behalf.

Room Facilities

If you have any questions dial “400” for Reception. Please note this number will connect you to an afterhours call centre once Reception closes, who can assist in the event of an emergency. 

Air Conditioning

The air conditioners located in all units are reverse cycle air-conditioners and can be operated by using the remote control.

For heating, press the “mode” button until the sun image appears.
For cooling, press the “mode” button until the snow flake image appears.

PLEASE NOTE: The air conditioners can take up 15 minutes to reach the desired heating or cooling level before the actual unit begins pushing out fan forced air. Please set the temperature between 21 and 25 degree initially and adjust once the airflow commences. Setting it higher or lower may prevent the system from commencing operation.

Dialing

Reception                 Dial 400
Outside Line            Dial 0 wait for dial tone then dial the number
Calling Overseas     Dial 0 then 0011 followed by the country code

Country Codes:

Country Codes:

• 1        Canada
• 86     China
• 45     Denmark
• 33     France
• 49     Germany
• 91     India
• 62     Indonesia
• 353   Ireland
• 39     Italy
• 81     Japan
• 82     Korea
• 60     Malaysia
• 31     Netherlands
• 64     New Zealand
• 63     Philippines
• 7       Russian Federation
• 65     Singapore
• 34     Spain
• 46     Sweden
• 41     Switzerland
• 66     Thailand
• 44     United Kingdom, Channel Islands
• 1       US

For other codes contact reception.

Hair Dryer

For your convenience, each apartment is equipped with a hair dryer in the bathroom.

Internet Access

At all Park Regis & Leisure Inn Hotels in Australia, we are delighted to offer our valued customers complimentary Wi-Fi (limited).

Additional data may be purchased directly online once your allowance limit has been reached.

Please contact Reception for further details.

Iron/Ironing Board

For your convenience, an iron and ironing board are located in your apartment.

Maintenance

Please contact Reception should there be any items requiring attention.

Messages

The telephone in your apartment offers a direct dial service. Anyone calling your direct line may leave a message on voicemail should the call be unanswered. To retrieve your voicemail messages, simply dial 200 on your phone and follow the prompts.

Tea & Coffee Facilities

All apartments are provided with tea and coffee making facilities. For additional supplies, please contact Reception.

Telephone Charges

Each apartment is fitted with a direct dial telephone. Please be advised that any calls to Reception outside of office hours will divert to an after-hours service. All other external calls are automatically recorded on our call accounting system; calls are charged at the following rates:

$0.50 cents for unlimited talk time (metropolitan only)
$0.50 for connection and $0.50 cents per pulse there after (within Australia)
$2.50 for connection and $0.80 cents per pulse there after (overseas)

In-Room Spa

The bathroom spa is operated by pressing the button located on the rim of the spa.
The spa MUST only be operated when the water level reaches a level above the spa jets.
The spa must not be operated when there is no water, this will cause the spa motor to burn out.
All guests will incur charges should there be damage to the spa resulting from improper use or bathroom flooding onto the carpet area.
Children should be supervised at all times.

Local Restaurants

Enjoy a culinary experience within the Leisure Inn Pokolbin Hill premises by the Blanchie’s on Leisure. Discover the flavors of the hunter valley in the exquisite dishes made with local Australian produce.

• BreakFast
  Mon – Thu 8am-11am
  Fri – Sun 7.30am – 11am
• Lunch
  Thu – Sun 11.30 am-2.30 pm

Festive Season’s Temporary Trading Hours:

Monday                            8:00 am – 2:00 pm

Tuesday                            8:00 am – 2:00 pm

Wednesday                      8:00 am – 2:00 pm

Thursday                          8:00 am – 2:30 pm

Friday                               8:00 am – 2:30 pm

Saturday                          8:00 am – 2:30 pm

Sunday                             8:00 am – 2:30 pm

Closed on the Following Days:

25th December 2023

26th December 2023

27th December 2023

1st    January 2024

2nd  January 2024

3rd   January 2024

Guests are going to enjoy a variety of feeding choices close to Leisure Inn Pokolbin Hill. No matter your mood you are absolute to notice an array of indulging culinary experiences. You may want to try these local restaurants nearby:

• Oishi
  Thai/Japanese
  (02) 4998 7051
• Goldfish Bar & Kitchen
  Pizza
  (02) 4998 7688
• Elements
  French Cuisine
  (02) 4998 2000
• Blaxlands Inn
  Steak House
  (02) 4998 7550
• Harrigans Irish Pub
  Casual Dining
  (02) 4998 4300
• Circa 1876
  Fine Dining
  (02) 4998 4998
• Il Cacciatore
  Italian Cuisine
  (02) 4998 7639
• Restaurant Eight Eight
  Fine Dining
  (02) 4998 4999
• Harvest Restaurant
  Fine Dining
  (02) 4998 3599

Local Information

If you have any questions dial “400” for Reception. Please note this number will connect you to an afterhours call centre once Reception closes, who can assist in the event of an emergency. 

Airline Offices

Domestic Reservations & Information

• Qantas 
  13 13 13
• Virgin Australia
  13 67 89
• Jet Star
  13 15 38

International Reservations & Information

• Qantas 
  13 13 13
• Virgin Australia
  13 67 89

Newcastle Airport is located approximately 50-minute drive from the Leisure Inn Pokolbin Hill, Sydney International and Domestic Airports are located at Mascot, approximately a 2.5 hour drive from Leisure Inn Pokolbin Hill Airport transfers can be arranged on your behalf. Please contact Reception for details.

Taxi Services

Cessnock Taxis 4990 1111

Things To Do

The Hunter Valley is home to Australia’s oldest wine region and located two hours’ drive north of Sydney. Hunter Valley has some of Australia’s best wines, restaurants and most breathtaking world heritage wilderness. Encompasses charming towns and sprawling vineyards the Hunter Valley is a must visit for the discerning traveller.

Cellar Door Wine Tasting

The Hunter Valley is famous for its Semillon wines, however, a wide variety of wines including Shiraz, Chardonnay, Cabernet Sauvignon and Verdelho are considered a top drop in the region.

Cellar doors in the Hunter Valley are a candy store for adults, with over 150 wineries you’ll need an extra day (or three) to make the most of the vineyards. Each grape filled vineyard has its own unique charm and touch of elegance, you’ll find your Instagram will soon be filled an abundance snaps.

There are multiple tour companies in the Hunter Valley that can drive you to and from cellar doors that have been pre-mapped or you can choose your own; it’s the perfect way to spend a weekend with a group of friends. If you’re feeling more energetic you can always hire a bike and ride to each cellar door, an amazing way to spend an afternoon in the sun soak vineyards.

Cheese And A Sweet Hit

It is never enough to visit the wineries until you’ve visited some local cheese and chocolate shops to supplement your wine tasting experience. Enjoy the taste of local cheese makers by visiting Hunter Valley Cheese Factory located minutes’ walk from Leisure Inn Pokolbin which commenced production in 1995. We suggest trying the variety of dipping sauces whilst you’re here.

Smelly Cheese Shop, just across the road from the hotel, is also home to traditional Italian Gelato made with imported Italian ingredients using a 200 year old recipes. If you feel like staying indoor or having a picnic, just collect some hampers and platters of antipasto plates with cheese and complete your day with some delicious flavours. Sweeten up your day with one of the finest Belgian couverture chocolate with Australian dried fruits and nuts from the Hunter Valley Chocolate Company! A great way to enjoy some local produce along with your wine.

Hunter Valley Gardens

Hunter Valley Gardens, are located minutes walking distance from Leisure Inn Polkobin, in the heart of Hunter Vineyards. Enjoy spectacular views of international display gardens with sensational colours and fragrances and amazing adventures for the little ones. It’s a perfect place to spend a day out with family and friends with village shops and quaint café located across the street serving breakfast and lunch.

Outside the gardens, you will find the Hunter Valley Gardens Aqua Golf. The you’re a golfing enthusiast then this is a must activity during your stay in Hunter Valley. Spread across a 500sqm lake you’ll take aim at floating targets where you can win vouchers to local restaurants, cellar doors, hot air balloon rides and many more great prizes.

Sky has no limits in Hunter Valley

Expand your imagination with some unique adventures in Hunter Valley. Set your alarm for an early sunrise start and enjoy adventurous hot air balloon ride or a helicopter ride and take in magnificent views of wine regions of Pokolbin, Lovedale, and Broke. Balloon flights last approximately an hour and are followed by a delicious gourmet breakfast.

Hunter Valley Helicopters have a wide range of services such as scenic flights, airport transfers and some breakfast and lunch tours. It is very easy to access from the hotel and our friendly staff can organise the booking for you. It’s a great way to celebrate special occasions with partners or family.

Handmade in the Hunter Markets

Discover a variety and handmade goods made and crafted by Hunter Valley artisans. It’s held in the picturesque gardens of Kevin Sobels Wines in Pokolbin, the market allows you to explore the authenticity of handmade produce and wares and meet the maker, grower, or artist behind the unique creations. Get involved and marvel yourself with what the community has to offer.

All-in-one Wedding Destination

Choose one of many venues in Hunter Valley to celebrate your special day and make a difference with picturesque imagery and variety of options to go with your wedding theme. One of the most spectacular and elegant venues is Peterson House just a short drive from the hotel. The architecturally designed sandstone building gives your wedding a unique styled venue and all your guests will enjoy one of the most famous bubbly in Hunter Valley. Hunter Valley is one of the best locations to celebrate any wedding due to the natural garden settings, vineyards and cherry blossoms which makes it easy to pick your date without missing out on any of the venue options.

Electric Bike Hire

Had a long flight or road trip and tired of driving your car? No need to worry as our friendly receptionists can assist you to hire a bicycle, which includes a cycling map, helmet, and roadside assistance. The Hunter Valley offers a great opportunity to enjoy some outdoor exercise with magnificent backdrops of vineyards and the vast surrounds. If you’re interested in a special day out with family or friends, hire a bike and explore various picnic destinations alongside the vineyards. There are a lot of cycling options in the Hunter Valley but our recommendation would be Sutton Estate Electric Bike Hire.

Safety & Security

If you have any questions dial “400” for Reception. Please note this number will connect you to an afterhours call centre once Reception closes, who can assist in the event of an emergency. 

After Hours

Dial “400” for Reception after-hours service. The after-hours service will attend for hotel emergency issues only.
A Call out fee of $50 will apply for any non-emergency call outs.

Emergency

Police, Fire Department or Ambulance – dial ‘0’ for an outside line followed by ‘000’.
The nearest hospital is Cessnock Hospital located on View Street – phone 4991 0555.

Fire Evacuation

1. If the fire alarm sounds, please make your way to the nearest fire exit and report to Reception. DO NOT RUN.
2. Do not telephone Reception as we may need the lines for Emergency Calls.
3. Assemble outside in the car park area in front of Reception.
4. Do not re-enter the building unless you are advised to do so.

Security

For security reasons, please ensure all doors and windows are locked and closed behind you when entering or leaving your apartment.

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